Cancellation & Refund Policies

CANCELLATION POLICY

Cancellation Eligibility

Cancellations are accepted only under the following circumstances:

• • Within 24 Hours: Orders may be canceled within 24 hours of placement, provided they have not yet been processed.

  • Damaged or Defective Orders: Cancellations are also permitted if the order is received damaged or defective.

How to Cancel

To cancel an order, please contact our customer support team at support@mogobags.com as soon as possible. Be sure to include your order number and the reason for cancellation in your email.

Refund Processing

If your cancellation is approved, refunds will be processed within 5-7 business days to the original payment method.

For any further questions, feel free to reach out to us. Thank you for choosing Mogo!

 

REFUND POLICY

Refund Eligibility

Full refunds are available for eligible returns, minus the original shipping costs. Refunds will be processed only after the returned item is received and inspected.

Processing Time

Refunds typically take 5-7 business days to process after approval. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

Items returned after the 4-day window or those that do not meet the eligibility criteria will not qualify for a refund.

For any questions or to initiate a return, please contact us at support@mogobags.com. Thank you for shopping with Mogo!