Question What is Mogo?
AnswerMogo is a brand dedicated to providing stylish makeup pouches, vanity bags, and mini pouches, designed to help you organize your beauty essentials with elegance and flair.
Question Where are your items produced?
AnswerMost of our raw materials are sourced from Mumbai, Gujarat, and Delhi. The final products are crafted in Mumbai and packed in Nagpur, India.
Question What materials are Mogo items made of?
AnswerOur products are crafted from high-quality cotton fabric for the exterior, featuring rubber sheet padding for added durability, and a waterproof polyester interior to keep your essentials safe and dry.
Question How do I care for my Mogo items?
AnswerEach purchase includes a detailed care guide to help you maintain your Mogo products. You can also find specific washing instructions conveniently listed in the product description on our website, www.mogobags.com. This ensures you have all the information needed to keep your products looking their best!
Question What payment methods do you accept?
AnswerWe accept a variety of payment methods, including credit cards, debit cards, and UPI.
Question Can I change my payment method after placing an order?
AnswerUnfortunately, once an order is placed, the payment method cannot be changed. Please review your payment details before finalizing your purchase.
Question What should I do if my payment is declined?
AnswerIf your payment is declined, please ensure your card details are entered correctly and that your card has not expired. If the issue persists, contact your bank or payment provider for assistance.
Question Will I receive a receipt for my purchase?
AnswerYes! A receipt will be emailed to you once your order is confirmed. You can also access your order history through your account on our website.
Question Can I change my payment method after placing an order?
AnswerUnfortunately, once an order is placed, the payment method cannot be changed. Please review your payment details before finalizing your purchase.
Question What if I need a refund?
AnswerFor refund inquiries, please refer to our Refund Policy. Refunds will be processed back to the original payment method used for the purchase
Question What is your return eligibility policy?
AnswerPlease read our Returns Policy for more information. https://mogobags.com/shipping-and-return-policies
Question How long does shipping take?
AnswerDomestic shipping in India typically takes 6-8 business days via DTDC, Delhivery, or Speed India Post.
Question What is your order processing time?
AnswerOrders are processed within 2-3 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
Question What is your cancellation policy?
AnswerCancellations are accepted only under the following circumstances:

  1. If the order is canceled within 24 hours of placement and before processing.
  2. If the order is received damaged or defective.

Question How do I track my order?
AnswerOnce you log in, you’ll be able to track your order from the order details page. We will also send you an email with your tracking number.

 

Question Can I change the shipping address?
AnswerWe can change your shipping address if you message us within 24 hours. If you contact us afterward, we may still be able to accommodate your request, but it is not guaranteed, as your order may have already been shipped. We strive to process our orders as quickly as possible!