SHIPPING POLICY
1. Processing Time
Orders are typically processed within 2-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods and Delivery Times
We offer standard shipping. Delivery times may vary based on your location and the selected shipping method:
Standard Shipping: 6-8 business days
3. Shipping Costs
Shipping is free for all orders.
4. International Shipping
At this time, we do not offer international shipping.
5. Order Tracking
After your order is shipped, you will receive a tracking number via email. You can track your shipment on our website or through the carrier’s website.
6. Lost or Damaged Items
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Damaged Orders: If your order is damaged upon delivery, please contact our customer support team within 2 days. An unboxing video is required to help us assess the situation and improve our service.
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Lost Orders: If your order is lost, it is the responsibility of our courier partners. However, we will do our best to assist you. Please contact our customer support team within 7 days of the expected delivery date for assistance.
7. Changing the Shipping Address
You can change your shipping address by messaging us within 24 hours of placing your order. Changes after this period may not be guaranteed, as your order may have already shipped. We strive to process orders as quickly as possible!
If you have any questions regarding shipping, feel free to reach out to us at support@mogobags.com. Thank you for choosing Mogo!
RETURN POLICY
Eligibility for Returns
To be eligible for a return, please ensure the following criteria are met:
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Time Frame: Unopened and unworn pouches with tags attached can be returned within 4 days of purchase for a full refund (minus shipping costs).
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Condition: The pouch must be clean and free of any makeup residue.
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Tags Attached: All original tags must be securely fastened to the pouch.
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Receipt Included: Please include your original receipt or proof of purchase.
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Unboxing Video: For a smooth return process, we kindly request that you include a short unboxing video showcasing the received product and its condition upon arrival.